Delivery & Return

Returns Policy

  1. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please file a return request on the app or website within 14 days for Shopping items and 7 days for non-Shopping items of the delivery date.
  2. For selected categories, we accept a change of mind: Men’s Fashion, Women’s Fashion, Men’s bags, Women’s bags, Luggage & Suitcase, Bedding, Bath. Exceptions are women's intimate apparel, men's innerwear, swimwear, eyewear, jewellery, watches, duffel bags, shoe-care.
  3. For device related issues after usage or the expiration of the return window, seller warranty or brand warranty could be given by the seller. For seller warranty, please contact the seller. The contact details of the seller can befound on the invoice. For brand warranty, please refer to the Brand Contact List. For more information on warranty claims please view our Warranty Policy.

 

Conditions for Returns

  1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn

 

  1. The product must include the original tags, user manual, warranty cards, freebies and accessories


 

  1. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Giga Express packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box


NOTE: It is important to print out and paste the return label on your return parcel to avoid any inconvenience/delay in process of your return.

If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

 

 

 

Phones, Tablets, Earphones & Headsets

Shopping  items: 14 Days; Return and refund

Non- Shopping  items: 7 Days; Return and refund

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Mobile & Tablet Accessories

Shopping  items: 14 Days; Return and refund.

Non- Shopping  items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly.

 

Clothing, Apparel, Bags, Shoes & Accessories

Shopping  items: 14 Days; Return and refund.

Non-Shopping items: 7 Days; Return and refund.

Eligible for return if the item is "No longer needed".

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

Women's Intimate Apparel & Men's Innerwear

Shopping items: 14 Days; Return and refund.

Non-Shopping items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed".

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

 

Eyewear, Jewellery & Watches

Shopping items: 14 Days; Return and refund.

Non-Shopping items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

Shoecare

Shopping items: 14 Days; Return and refund.

Non-Shopping items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed".

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

 

Beauty, Personal Care & Health

Non-returnable

Hair Removal & Electronic Accessories

Shopping items: 14 Days; Return and refund.

Non-Shopping items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly .

 

Appliances

Shopping items: 14 Days; Return and refund.

Non-Shopping items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly .

 

 

Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headsets, Headphones, Speakers, Consoles & PC / Video Games

Shopping items: 14 Days; Return and refund.

Non-Shopping items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly.

Other Peripherals & Accessories

Shopping items: 14 Days; Return and refund.

Non-Shopping items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly.

Grocery Shop

Non-returnable

Software

Non-returnable

For software-related technical issues or installation issues in items belonging to the software category, please contact the brand directly.

 

Televisions, Headphones, Speakers, Cameras, Lenses, Flashes, Filters & Musical Instruments

Shopping items: 14 Days; Return and refund.

Non-Shopping items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly .

Other Accessories

Shopping items: 14 Days; Return and refund.

Non-Shopping items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly.

Movies & Music

Non-returnable

 

Bedding & Bath

Shopping items: 14 Days; Return and refund.

Non-Shopping items: 7 Days; Return and refund.

Eligible for return if the item is "No longer needed".

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

Lawn & Garden, Home Improvements, Household & Home Storage Supplies & Home Décor

Shopping items: 14 Days; Return and refund.

Non-Shopping items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider .

Kitchen & Dining, Furniture & Lighting

Shopping items: 14 Days; Return and refund.

Non-Shopping items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly.

 

Clothing, Apparel & Shoes

Shopping items: 14 Days; Return and refund.

Non-Shopping items: 7 Days; Return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly.

Luggage & Suitcase

Shopping items: 14 Days; Return and refund.

Non-Shopping items: 7 Days; Return and refund.

Eligible for return if the item is "No longer needed".

Duffel Bags are not eligible for return if the item is "No longer needed".

For overseas products, please refer to the product page to check the applicable return reasons.

Outdoor Equipments,Team & Racket Sports

Shopping items: 14 Days; Return and refund.

Non-Shopping items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly.

Fitness & Other Sports Equipment

Shopping items: 14 Days; Return and refund.

Non-Shopping items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly .

Supplements

Non-returnable

 

 

Clothing, Apparel & Shoes

Shopping items: 14 Days; Return and refund.

Non-Shopping items: 7 Days; Return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly

Toys & Games, Baby Care & Hygiene

Shopping items: 14 Days; Return and refund.

Non-Shopping items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed". Toy vehicles are not eligible for refund

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly .

 

Books & Stationery

Shopping items: 14 Days; Return and refund.

Non-Shopping items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly .

Pet Supplies

Non-returnable

Automotive & Motorcycles

Shopping items: 14 Days; Return and refund.

Non-Shopping items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

For overseas products, please refer to the product page to check the applicable return reasons.

 

Medical & Industrial Equipment

Shopping items: 14 Days; Return and refund.

Non-Shopping items: 7 Days; Return and refund.

Not eligible for return if the item is"No longer needed"

For overseas products, please refer to the product page to check the applicable return reasons.

 

Lifestyle Products

Shopping items: 14 Days; Return and refund.

Non-Shopping items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly .

Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable items.

 

Refund Policy

Issuance of Refunds

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:

Payment Method

Refund Option

Refund Time

All

Refund Voucher

1-2 working days

Debit or Credit Card

Debit or Credit Card Payment Reversal

9-10 working days

bKash

Bank Deposit / Mobile Payment Reversal

7 working days

Cash on Delivery (COD)

Bank Deposit

4-5 working days

Giga Ex Voucher

Refund Voucher

1-2 working days

Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.

 

 

How to return product

1.  Sign in to your Giga Express Account, select My Orders.

2. Select the order you wish to return and click on the Manage Order button.

3.  Click on Return Items.

4.  Fill in the Return Form. The available return options (drop-off/pickup) will be displayed in this form.

5. Pack your Giga Express parcel securely, with the product in the original and undamaged manufacturer's packaging as delivered to you and secure the Return Label on top of the return package.

6. If you are located in Dhaka city, then you will be able to avail pick up and drop off both facilities from specific areas. If you are located outside Dhaka, we have customer return drop off points in different locations where you can drop your return product.

Check both Inside and Outside Locations.

To avail pick up facilities from Collection points from both Inside and Outside Locations

 

Also, you can book the product in below address and send it through Sundarban Courier Service -
Ref:
To: Forava Online Shopping Ltd.
Receiver Number: +8801402888818
Address: B-22, Stadium Market (Swimming pool Gate), Chandpur.