Returns & Refunds
Returns Policy
- If your product is damaged, defective, incorrect or incomplete at the time of delivery, please file a return request on the app or website within 14 days for Shopping items and 7 days for non-Shopping items of the delivery date.
- For selected categories, we accept a change of mind: Men’s Fashion, Women’s Fashion, Men’s bags, Women’s bags, Luggage & Suitcase, Bedding, Bath. Exceptions are women's intimate apparel, men's innerwear, swimwear, eyewear, jewellery, watches, duffel bags, shoe-care.
- For device related issues after usage or the expiration of the return window, seller warranty or brand warranty could be given by the seller. For seller warranty, please contact the seller. The contact details of the seller can befound on the invoice. For brand warranty, please refer to the Brand Contact List. For more information on warranty claims please view our Warranty Policy.
Conditions for Returns
- The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn
- The product must include the original tags, user manual, warranty cards, freebies and accessories
- The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Giga Express packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box
NOTE: It is important to print out and paste the return label on your return parcel to avoid any inconvenience/delay in process of your return.
If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
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Phones, Tablets, Earphones & Headsets Shopping items: 14 Days; Return and refund Non- Shopping items: 7 Days; Return and refund Not eligible for return if the item is "No longer needed" If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons. For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
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Mobile & Tablet Accessories Shopping items: 14 Days; Return and refund. Non- Shopping items: 7 Days; Return and refund. Not eligible for return if the item is "No longer needed If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons. For device-related issues after usage please contact the brand warranty provider directly. |
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Clothing, Apparel, Bags, Shoes & Accessories Shopping items: 14 Days; Return and refund. Non-Shopping items: 7 Days; Return and refund. Eligible for return if the item is "No longer needed". If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons. |
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Women's Intimate Apparel & Men's Innerwear Shopping items: 14 Days; Return and refund. Non-Shopping items: 7 Days; Return and refund. Not eligible for return if the item is "No longer needed". If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons. |
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Eyewear, Jewellery & Watches Shopping items: 14 Days; Return and refund. Non-Shopping items: 7 Days; Return and refund. Not eligible for return if the item is "No longer needed" If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons. |
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Shoecare Shopping items: 14 Days; Return and refund. Non-Shopping items: 7 Days; Return and refund. Not eligible for return if the item is "No longer needed". If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons. |
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Beauty, Personal Care & Health Non-returnable |
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Hair Removal & Electronic Accessories Shopping items: 14 Days; Return and refund. Non-Shopping items: 7 Days; Return and refund. Not eligible for return if the item is "No longer needed" If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons. For device-related issues after usage please contact the brand warranty provider directly . |
Appliances
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Shopping items: 14 Days; Return and refund. Non-Shopping items: 7 Days; Return and refund. Not eligible for return if the item is "No longer needed" If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons. For device-related issues after usage please contact the brand warranty provider directly . |
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Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headsets, Headphones, Speakers, Consoles & PC / Video Games Shopping items: 14 Days; Return and refund. Non-Shopping items: 7 Days; Return and refund. Not eligible for return if the item is "No longer needed" If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons. For device-related issues after usage please contact the brand warranty provider directly. |
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Other Peripherals & Accessories Shopping items: 14 Days; Return and refund. Non-Shopping items: 7 Days; Return and refund. Not eligible for return if the item is "No longer needed" If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons. For device-related issues after usage please contact the brand warranty provider directly. Grocery Shop Non-returnable |
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Software Non-returnable For software-related technical issues or installation issues in items belonging to the software category, please contact the brand directly. |
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Televisions, Headphones, Speakers, Cameras, Lenses, Flashes, Filters & Musical Instruments Shopping items: 14 Days; Return and refund. Non-Shopping items: 7 Days; Return and refund. Not eligible for return if the item is "No longer needed" If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons. For device-related issues after usage please contact the brand warranty provider directly . |
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Other Accessories Shopping items: 14 Days; Return and refund. Non-Shopping items: 7 Days; Return and refund. Not eligible for return if the item is "No longer needed" If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons. For device-related issues after usage please contact the brand warranty provider directly. |
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Movies & Music Non-returnable |
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Bedding & Bath Shopping items: 14 Days; Return and refund. Non-Shopping items: 7 Days; Return and refund. Eligible for return if the item is "No longer needed". If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons. |
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Lawn & Garden, Home Improvements, Household & Home Storage Supplies & Home Décor Shopping items: 14 Days; Return and refund. Non-Shopping items: 7 Days; Return and refund. Not eligible for return if the item is "No longer needed" If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons. For device-related issues after usage please contact the brand warranty provider . |
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Kitchen & Dining, Furniture & Lighting Shopping items: 14 Days; Return and refund. Non-Shopping items: 7 Days; Return and refund. Not eligible for return if the item is "No longer needed" If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons. For device-related issues after usage please contact the brand warranty provider directly. |
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Clothing, Apparel & Shoes Shopping items: 14 Days; Return and refund. Non-Shopping items: 7 Days; Return and refund. If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons. For device-related issues after usage please contact the brand warranty provider directly. |
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Luggage & Suitcase Shopping items: 14 Days; Return and refund. Non-Shopping items: 7 Days; Return and refund. Eligible for return if the item is "No longer needed". Duffel Bags are not eligible for return if the item is "No longer needed". For overseas products, please refer to the product page to check the applicable return reasons. |
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Outdoor Equipments,Team & Racket Sports Shopping items: 14 Days; Return and refund. Non-Shopping items: 7 Days; Return and refund. Not eligible for return if the item is "No longer needed" If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons. For device-related issues after usage please contact the brand warranty provider directly. |
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Fitness & Other Sports Equipment Shopping items: 14 Days; Return and refund. Non-Shopping items: 7 Days; Return and refund. Not eligible for return if the item is "No longer needed" If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons. For device-related issues after usage please contact the brand warranty provider directly . |
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Supplements Non-returnable |
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Clothing, Apparel & Shoes Shopping items: 14 Days; Return and refund. Non-Shopping items: 7 Days; Return and refund. If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons. For device-related issues after usage please contact the brand warranty provider directly |
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Toys & Games, Baby Care & Hygiene Shopping items: 14 Days; Return and refund. Non-Shopping items: 7 Days; Return and refund. Not eligible for return if the item is "No longer needed". Toy vehicles are not eligible for refund If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons. For device-related issues after usage please contact the brand warranty provider directly . |
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Books & Stationery Shopping items: 14 Days; Return and refund. Non-Shopping items: 7 Days; Return and refund. Not eligible for return if the item is "No longer needed" If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons. For device-related issues after usage please contact the brand warranty provider directly . |
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Pet Supplies Non-returnable |
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Automotive & Motorcycles Shopping items: 14 Days; Return and refund. Non-Shopping items: 7 Days; Return and refund. Not eligible for return if the item is "No longer needed" For overseas products, please refer to the product page to check the applicable return reasons. |
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Medical & Industrial Equipment Shopping items: 14 Days; Return and refund. Non-Shopping items: 7 Days; Return and refund. Not eligible for return if the item is"No longer needed" For overseas products, please refer to the product page to check the applicable return reasons. |
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Lifestyle Products Shopping items: 14 Days; Return and refund. Non-Shopping items: 7 Days; Return and refund. Not eligible for return if the item is "No longer needed" If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons. For device-related issues after usage please contact the brand warranty provider directly . |
Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable items.
Refund Policy
Issuance of Refunds
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:
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Payment Method |
Refund Option |
Refund Time |
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All |
Refund Voucher |
1-2 working days |
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Debit or Credit Card |
Debit or Credit Card Payment Reversal |
9-10 working days |
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bKash |
Bank Deposit / Mobile Payment Reversal |
7 working days |
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Cash on Delivery (COD) |
Bank Deposit |
4-5 working days |
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Giga Ex Voucher |
Refund Voucher |
1-2 working days |
Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.
How to return product
1. Sign in to your Giga Express Account, select My Orders.
2. Select the order you wish to return and click on the Manage Order button.
3. Click on Return Items.
4. Fill in the Return Form. The available return options (drop-off/pickup) will be displayed in this form.
5. Pack your Giga Express parcel securely, with the product in the original and undamaged manufacturer's packaging as delivered to you and secure the Return Label on top of the return package.
6. If you are located in Dhaka city, then you will be able to avail pick up and drop off both facilities from specific areas. If you are located outside Dhaka, we have customer return drop off points in different locations where you can drop your return product.
Check both Inside and Outside Locations.
To avail pick up facilities from Collection points from both Inside and Outside Locations
Also, you can book the product in below address and send it through Sundarban Courier Service -
Ref:
To: Forava Online Shopping Ltd.
Receiver Number: +8801402888818
Address: 222, Stadium Market (Swimming pool Gate), Chandpur.